FOOpal Privacy Policy

Last Updated: March 28, 2025

At FOOpal ("we," "us," "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our digital wallet application ("FOOpal " or "the app"). By using FOOpal, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use FOOpal, we collect the following types of information:

• Personal Information: When creating an account, you provide personal information such as your name, email address, phone number, date of birth, and other necessary details to verify your identity.
• Transaction Information: We collect data regarding your financial transactions, including transaction amounts, dates, recipients, and payment methods used.
• Device Information: We may collect information about the device you use to access FOOpal, such as your IP address, device type, operating system, and app version.
• Location Information: With your consent, we may collect your geographic location to enhance the functionality of the app.
• Communication Data: If you contact our customer support or interact with us through surveys or feedback, we collect details of that communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To manage your account, process transactions, and maintain the functionality of the digital wallet.
• For Authentication and Security: To verify your identity, secure your account, and prevent fraud or unauthorized activity.
• For Communication: To send you updates, notifications, and customer support responses.
• To Improve Our Services: To understand how you use FOOpal, identify usage trends, and improve the app's performance and user experience.
• Legal Compliance: To comply with legal obligations, such as anti-money laundering (AML) and know your customer (KYC) regulations.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share information with third-party service providers who assist in operating our app and processing transactions (e.g., payment processors, cloud services).
• With Legal Authorities: We may disclose your information when required by law, to respond to legal processes, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account, we will retain certain information for as long as needed to comply with legal obligations or resolve disputes.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. These include encryption, secure servers, and regular security audits. However, no system can guarantee absolute security, and we cannot ensure that your information will be protected from all risks.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your data.
• Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
• Objection to Processing: You can object to certain types of data processing, such as direct marketing.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. Cookies are small files stored on your device that help us remember your preferences and improve app performance. You can manage cookie settings through your device or browser settings.

8. International Data Transfers

If you are located outside of the country, your personal data may be transferred to, processed, and stored in the country or other locations where our servers or service providers are based. By using FOOpal, you consent to these transfers.

9. Children’s Privacy

FOOpal is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through the app or by email. Your continued use of FOOpal after such changes will constitute your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: info@foo.mobi